Social Media Consultant

Brief: As a Social Care Executive, you’ll be responsible for evaluation of customer queries/complaints, timely/ effective response management, and partnership with cross-functional teams to resolve issues across our social platforms. This role requires work from office and candidates should be willing to work across all shifts (24×7 support process).

Roles & responsibilities

• Reviewing social media posts and responding within the agreed first response timeline.
• Monitoring customers’ engagement and feedback on every post.
• Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
• Optimising content for different platforms.
• Collaborating with various teams to resolve queries/concerns and to contain viral posts
• Monitoring social media metrics.

Skills and Experience

• 2-4 years of social media engagement experience
• A keen eye for details and resolution orientation
• Problem-solving skills
• Strong written communication skills with a deep understanding of grammar nuances

1. Excellent communication in English – No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking
2. Strong written communication skills with a deep understanding of grammar nuances
3. Editing and proofreading skills
4. Should be Graduate from any field
5. 1 year experience in Social media management/engagement experience & Customer support exp will be preferred with it
6. ₹28000 ctc
7. Shift :-Day rotational